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Shipping Policy
Purchased goods will be shipped as soon as possible and we will always endeavour to ship within 14 days of your payment
being cleared.
• Shipments will be made via Australia Post for smaller orders and a courier service for larger orders (rolls of fabric for example)
• International orders will also be sent via Australia Posts international services.
• Orders over a value of $AUD 1000 will shipped free of charge
• Orders under a value of $1000 will be sent COD and will incur a packaging and handling fee of $AUD 15.00 or 3% (whichever is greater) for Australian
orders and $AUD 25.00 or 4% (whichever is greater) for International orders
Ordering Products Out of Stock
The Linen Things online catalog monitors the inventory of stock, so in theory, it should not be possible to place an order
for products that are out of stock. However, if for someunforseen reason you can and do order products that are temporarily
out of stock we will notify you of the expected delay. If the dealy is unacceptable, we will gladly refund your payment.
Returning Product for Replacement
• A Return Authorization number must be obtained from us before any goods are returned for replacement.
• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
• You must not write on or attach labels to the product being returned.
• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
• We will not accept goods sent to us as receiver pays.
Warranty & Returns Policy
Our returns and warranty policy is listed below. Please read this carefully before purchasing from Linen Things.
Returning Product for Replacement
• A Return Authorization number must be obtained from us before any goods are returned for replacement.
• All costs incurred in returning the product to us for repair, replacement or credit are your responsibility.
• It is your responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.
• You must not write on or attach labels to the product being returned.
• We accept no responsibility for goods lost in transit. It is your responsibility to insure them.
• We will not accept goods sent to us as receiver pays.
Returning Product for Credit
• Please check the specifications and compatibility of the goods being ordered to ensure they are what you require
as we do not supply goods on a trial basis.
• We are happy to advise on the compatibility or suitability of the equipment being purchased.
• We cannot, however, guarantee that it will work in your or suit situation and we take no responsibility that it will meet your requirements.
• We do not refund or credit for incorrect choice.
• Items that are being returned for credit MUST be unopened in their original undamaged/unmarked packaging, and will incur
a restocking fee of a minimum of 10%. NO credit is available for any freight paid.
• No goods will be accepted for refund or credit after 7 days from the date of invoice.
General Conditions
Return Authorizations are valid for 7 days only, any item sent after the seven days will not be accepted by our returns department.
• We reserve the right to refuse any returns that: -
o are incomplete or missing parts; or
o are not returned in their original packaging,
o show signs of physical damage to the product or its packaging.
o do not include a valid Return Authorisation Number on the shipping label.
o have an expired Return Authorisation Number.
• If you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you - you should:-
o refuse to accept delivery of the product,
o direct the courier to "Return goods to sender" and
o notify our Customer Service staff immediately
• Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for return or warranty repair or replacement. |
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